September 11, 2026
This Disclaimer applies to hotelsones.com and the hotel reservation assistance, booking support, customer service, and related services provided by Hotelsones.
By accessing this website or using our services, you acknowledge and agree to the terms of this Disclaimer, together with our Terms & Conditions, Privacy Policy, and Cancellation & Refund Policy.
Hotelsones is an independent hotel reservation and booking assistance agency.
Hotelsones is not a hotel, hotel chain, property owner, or the official website or customer service department of any hotel, hotel brand, or third-party travel provider unless expressly stated otherwise.
We assist customers with searching for hotel accommodations, reviewing available booking options, making or requesting reservations, and obtaining support relating to hotel bookings.
Hotel accommodations and related property services are provided by independent hotels, properties, reservation systems, wholesalers, booking suppliers, and/or other third-party travel providers, referred to in this Disclaimer as Travel Providers.
References to hotels, hotel chains, destinations, Travel Providers, or other third parties are provided for identification, informational, and reservation-assistance purposes. Unless expressly stated otherwise, such references should not be interpreted as indicating that Hotelsones is owned, operated, authorized, endorsed, sponsored, or controlled by a referenced hotel, hotel chain, or Travel Provider.
Hotel names, brand names, trademarks, service marks, logos, photographs, and other third-party intellectual property referenced on the website belong to their respective owners. Their appearance on hotelsones.com does not imply ownership by Hotelsones or, by itself, establish endorsement, sponsorship, partnership, or affiliation. Hotelsones claims no ownership over third-party trademarks or intellectual property except where expressly identified as belonging to Hotelsones.
Hotelsones may display or communicate information relating to hotels, including property descriptions, room information, amenities, photographs, locations, policies, check-in and check-out information, availability, pricing, and other accommodation-related information.
Some or all of this information may originate from hotels, Travel Providers, reservation systems, or other third-party sources.
While reasonable efforts may be made to provide useful and accurate information, Hotelsones does not guarantee that all third-party hotel information will always be complete, current, or error-free. Hotels may modify their facilities, amenities, room configurations, policies, renovations, or services without prior notice to Hotelsones.
Hotel rates and availability may change at any time. Prices may vary depending on factors including travel dates, room type, occupancy, availability, taxes, fees, cancellation conditions, supplier inventory, promotions, and demand. A displayed, advertised, or quoted rate does not guarantee availability at that rate until the applicable reservation has been successfully processed and confirmed.
References to hotel deals, offers, discounts, special rates, or similar terms may refer to available or featured booking options at the time information is obtained. Such offers are subject to availability and applicable booking conditions. Hotelsones does not guarantee that a particular promotional rate will be the lowest rate available across every website, hotel, booking channel, or Travel Provider. Rates may change before a reservation is confirmed.
Submitting a reservation request or contacting Hotelsones does not itself create a confirmed hotel reservation. A reservation is considered confirmed only after successful processing and issuance of an applicable booking confirmation. Customers should carefully review all confirmation details after booking.
Hotels and Travel Providers operate independently from Hotelsones. Hotelsones does not directly control the day-to-day operation of independent properties or Travel Providers.
This includes hotel service quality, property conditions, room assignments, amenities, maintenance, check-in procedures, staff conduct, property policies, overbooking decisions, and other operational matters.
Any accommodation ultimately provided to the customer is subject to the applicable hotel's or Travel Provider's terms and policies.
Cancellation, modification, no-show, and refund conditions vary by reservation. Some reservations may be refundable before a specified deadline, while others may be partially refundable or non-refundable. Hotelsones may assist customers with submitting eligible cancellation, change, or refund requests but cannot override policies established by independent hotels or Travel Providers. Please review our Cancellation & Refund Policy and the specific conditions applicable to your reservation before completing a booking.
Some hotels may charge additional amounts directly at the property that are not included in the amount paid during reservation. These may include resort fees, destination fees, tourism taxes, security deposits, incidental deposits, parking charges, pet fees, additional guest charges, or optional services. Such charges are determined by the applicable hotel or destination and may change.
Hotelsones may charge a service, processing, reservation assistance, or similar fee for certain services where applicable. Any Hotelsones fee applicable to a transaction should be disclosed before the relevant transaction is completed. Hotelsones fees may be separate from hotel rates, taxes, or charges imposed by Travel Providers.
Hotelsones may provide hotel reservation assistance by telephone. Our representatives may assist customers with searching for hotels, reviewing booking options, making reservations, and requesting changes or cancellations. Calling Hotelsones does not mean that the customer is contacting the hotel directly. Our representatives act on behalf of Hotelsones as an independent reservation assistance agency unless expressly disclosed otherwise.
Hotelsones may assist customers with submitting special requests such as specific bed types, adjoining rooms, accessibility requirements, early check-in, late check-out, or particular room locations. Special requests are subject to hotel availability and are not guaranteed unless expressly confirmed by the applicable property or Travel Provider.
Hotelsones aims to maintain reliable access to hotelsones.com but does not guarantee that the website will always operate without interruption, delay, or technical errors. Temporary interruptions may occur because of maintenance, hosting problems, network failures, third-party system issues, cybersecurity events, or circumstances outside our reasonable control.
The website may contain links to websites or services operated by third parties. Hotelsones does not control independent third-party websites and is not responsible for their content, availability, security, terms, privacy practices, or services. Users should review the applicable policies before using a third-party website or service.
Customers are responsible for ensuring that they possess all identification, documentation, permissions, and other requirements necessary for their travel. Hotelsones does not provide legal, immigration, visa, or government-entry advice. Requirements may change, and customers should consult appropriate official sources where necessary.
Hotelsones is not responsible, to the extent permitted by applicable law, for failures or disruptions caused by circumstances outside our reasonable control. These may include severe weather, natural disasters, government restrictions, public health emergencies, labor disputes, civil disturbances, hotel closures, internet outages, supplier system failures, or similar extraordinary circumstances. Any cancellation, refund, credit, or modification resulting from such circumstances may remain subject to the applicable Travel Provider's terms and applicable law.
Nothing in this Disclaimer is intended to exclude or restrict any consumer protection, statutory warranty, liability, or other right that cannot legally be excluded or limited under applicable law.
Hotelsones may update this Disclaimer from time to time to reflect changes to our website, services, business practices, or applicable requirements. The latest version will be published on hotelsones.com with an updated Last Updated date.
Hotelsones - Independent Hotel Reservation & Booking Assistance Agency
Website: hotelsones.com
Email: info@hotelsones.com
Phone: +1 (866) 315-2463
Business Address: 3806, Central Plaza, 18 Harbour Road, Wan Chai, Hong Kong Island, Hong Kong SAR, China
Hotelsones is an independent hotel reservation and booking assistance agency. We are not a hotel, hotel chain, or the official website or customer service department of any hotel brand unless expressly stated otherwise. Hotel names and trademarks belong to their respective owners. Hotel rates, availability, amenities, and booking conditions are subject to change and confirmation by the applicable hotel or Travel Provider.
