Privacy Policy

September 11, 2026

Hotelsones respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit hotelsones.com, contact our customer support or reservation team, request hotel booking assistance, or otherwise use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Hotelsones is an independent hotel reservation and booking assistance agency. We assist customers with searching for hotel accommodations, reviewing available options, making or requesting reservations, and receiving support related to hotel bookings.

Hotelsones is not a hotel, hotel chain, property owner, or the official website or customer service department of any hotel brand unless expressly stated otherwise.

Hotel accommodation and related services may be provided by independent hotels, properties, reservation systems, wholesalers, booking providers, or other third-party travel suppliers, referred to in this policy as Travel Providers.

The information we collect depends on how you interact with Hotelsones and the services you request.

When you contact us, submit an inquiry, or request reservation assistance, we may collect personal and contact information such as your full name, email address, telephone number, billing or mailing address, country or region, communication preferences, and other information you voluntarily provide.

When you request hotel reservation assistance, we may collect reservation and travel information necessary to search for, process, manage, or support your booking.

When payment is required, payment-related information may be collected or processed to complete the transaction. Depending on the reservation, payments may be processed by Hotelsones, a hotel, Travel Provider, financial institution, or third-party payment processor.

• Hotel or destination, check-in and check-out dates, number of guests, guest names, room preferences, booking or confirmation number, special requests, and existing reservation details
• Transaction amount, payment status, billing details, transaction or reference number, payment method type, and limited payment information permitted by the applicable payment processor

When you visit hotelsones.com, certain technical information may be collected automatically through server logs, cookies, analytics technologies, and similar tools.

This information may include IP address, browser type, device type, operating system, approximate geographic location derived from technical information, referring website or source, pages viewed, time spent on pages, date and time of visits, website interactions, and other diagnostic or usage information.

This information helps us operate the website, maintain security, diagnose technical issues, measure performance, and improve the customer experience.

If you contact Hotelsones by telephone, we may collect information you provide during the conversation for purposes such as responding to your inquiry, assisting with a reservation, providing customer service, preventing fraud, and resolving disputes.

Where permitted by applicable law, calls may be monitored or recorded for quality assurance, customer service, staff training, fraud prevention, transaction verification, security, and dispute resolution.

Where consent or additional notice is legally required for call recording, we will seek to provide it as applicable.

We may use personal information for legitimate business purposes associated with providing and improving our services.

We may also use information for other purposes disclosed to you when the information is collected or where otherwise permitted by applicable law.

• Respond to inquiries, search for hotel options, provide reservation assistance, process or facilitate hotel bookings, send confirmations, and communicate booking information
• Assist with changes or cancellations, process eligible refund requests, provide customer support, and communicate with hotels and Travel Providers regarding your reservation
• Process or facilitate authorized payments, verify transactions, prevent fraud and unauthorized activity, maintain records, improve our website and services, analyze performance, diagnose problems, protect our systems, resolve disputes, enforce our Terms & Conditions, and comply with legal obligations

If you request or make a reservation through Hotelsones, we may use your contact information to send communications necessary to provide the requested service. These operational or transactional communications may include booking confirmations, reservation updates, payment confirmations, changes to reservations, cancellation information, refund updates, check-in-related information, requests for additional information, and customer service messages.

We do not disclose personal information indiscriminately. We may share information when reasonably necessary to provide our services or operate our business.

When you request reservation assistance, relevant personal information may be provided to the hotel, property, booking supplier, reservation system, or other Travel Provider involved in fulfilling your reservation.

Payment and transaction information may be shared with payment processors, banks, card networks, fraud-prevention providers, or other financial service providers as necessary to process or verify transactions.

We may use third-party service providers to support website hosting, cloud infrastructure, email delivery, customer support, communications, analytics, fraud prevention, cybersecurity, payment processing, and other business operations.

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, respond to valid legal process, comply with a court order or lawful government request, investigate suspected fraud, protect the security of our services, protect our rights or property, protect customers or other individuals, or establish, exercise, or defend legal claims.

If Hotelsones is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by applicable law. Any successor handling personal information will remain subject to applicable privacy requirements.

Hotelsones may use cookies and similar technologies to operate and improve the website. Cookies may be used to maintain website functionality, remember preferences, understand usage, measure performance, detect security problems, prevent fraudulent activity, and improve the customer experience.

Depending on our website configuration and applicable law, certain analytics or advertising technologies may require consent before being activated. You may be able to control cookies through your browser settings or through any cookie preference controls made available on our website.

Disabling certain cookies may affect website functionality. Please review our Cookie Policy for more detail.

We may use analytics services to better understand how visitors use hotelsones.com. Analytics information may include pages visited, interactions, devices, browsers, approximate location, traffic sources, and website performance.

Hotelsones may use advertising or measurement technologies to understand the effectiveness of our marketing campaigns and how users reach our website. Where applicable law requires consent for advertising or tracking technologies, we will seek to provide appropriate choices.

Where permitted by law, Hotelsones may send promotional communications about travel services, hotel offers, or other relevant services. You may unsubscribe from marketing emails using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications concerning an active inquiry or reservation.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide requested services, maintain reservation and transaction records, respond to customer inquiries, resolve disputes, prevent fraud, maintain security, satisfy accounting or tax requirements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, transaction, applicable legal requirements, and legitimate business needs. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable practices.

Hotelsones uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure. Customers should avoid sending sensitive payment or identity information through unsecured communication channels unless specifically instructed to use an appropriate secure method.

Depending on where you reside and the privacy laws applicable to your information, you may have certain rights concerning your personal information. These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact us using the information provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how personal information is used
• Object to or restrict certain processing
• Withdraw consent where processing relies on consent
• Opt out of certain marketing communications
• Request portability of certain information
• Exercise other rights provided under applicable privacy law

Residents of certain U.S. states may have additional rights under applicable state privacy laws. Depending on the law and whether it applies to Hotelsones, these rights may include requesting access, correction, deletion, or a copy of personal information and opting out of certain forms of targeted advertising, sale, or sharing of personal information. Hotelsones will process applicable verified requests in accordance with the requirements of the relevant law and will not unlawfully discriminate against individuals for exercising applicable privacy rights.

Hotelsones does not sell personal information for money in the ordinary meaning of the term. However, certain privacy laws may define sale, sharing, or similar terms more broadly, particularly in connection with advertising or analytics technologies. If Hotelsones engages in activities legally classified as selling or sharing personal information, we will provide any notices and opt-out mechanisms required by applicable law.

Hotelsones may work with hotels, Travel Providers, technology providers, and other service providers located in different countries. As a result, personal information may be processed in a country other than the country where you reside. Where required by applicable law, we will use appropriate measures for international transfers of personal information.

Hotelsones services are intended for adults who are legally capable of making travel reservations. We do not knowingly collect personal information directly from children in circumstances prohibited by applicable law. Information concerning children traveling as hotel guests may be provided by a parent, guardian, or authorized adult when reasonably necessary for a reservation.

hotelsones.com may contain links to hotel websites, Travel Providers, payment providers, or other third-party services. This Privacy Policy applies to Hotelsones and does not govern the independent privacy practices of third parties.

Hotel names, trademarks, logos, photographs, and other references to third parties remain the property of their respective owners. Reference to a hotel, hotel chain, or Travel Provider does not by itself mean that Hotelsones is owned by, operated by, sponsored by, or officially affiliated with that entity.

Personal information transferred to an independent Travel Provider for purposes of fulfilling a reservation may also be processed according to that provider's own privacy policy and legal obligations.

Some browsers provide Do Not Track or similar privacy signals. Because standards and legal requirements relating to these signals may differ, our website's response may depend on the technologies being used and applicable law. Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, Hotelsones will endeavor to process such signals as required.

We may process certain personal and technical information to protect Hotelsones, our customers, and Travel Providers against fraudulent reservations, unauthorized transactions, payment fraud, identity misuse, automated abuse, cyberattacks, malicious website activity, and other security threats. This may include verifying transaction details or using fraud-detection technologies.

We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal requirements, or privacy practices. When changes are made, the revised Privacy Policy will be posted on the website and the Last Updated date will be updated.

Hotelsones - Independent Hotel Reservation & Booking Assistance Agency

Website: hotelsones.com

Email: info@hotelsones.com

Phone: +1 (866) 315-2463

Business Address: 3806, Central Plaza, 18 Harbour Road, Wan Chai, Hong Kong Island, Hong Kong SAR, China

For privacy requests, please include sufficient information for us to understand and respond to your request. We may request additional information where reasonably necessary to verify your identity.

Hotelsones is an independent hotel reservation and booking assistance agency. Hotelsones is not a hotel, hotel chain, or the official website or customer service department of any hotel brand unless expressly stated otherwise. Hotel accommodations and related property services are provided by independent hotels and/or third-party Travel Providers.