Terms & Conditions

September 11, 2026

Welcome to Hotelsones. These Terms & Conditions govern your access to and use of hotelsones.com and any hotel reservation assistance, booking support, customer service, or related travel services provided by Hotelsones.

By accessing our website, contacting our reservation team, requesting booking assistance, or purchasing or arranging a service through Hotelsones, you acknowledge that you have read, understood, and agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

Hotelsones is an independent hotel reservation and booking assistance agency. We help customers search for hotel accommodation, review available booking options, obtain reservation assistance, and receive support relating to hotel bookings.

Unless expressly stated otherwise, Hotelsones is not a hotel, hotel chain, property owner, or the official website or customer service department of any hotel or third-party travel provider.

Hotel names, trademarks, logos, and other third-party references, where used, remain the property of their respective owners. Their appearance or reference does not by itself imply ownership, endorsement, sponsorship, partnership, or affiliation with Hotelsones.

Hotel accommodation and related services may ultimately be provided by independent hotels, properties, wholesalers, reservation systems, or other third-party travel suppliers, referred to in these Terms as Travel Providers.

Hotelsones may provide services including:

The exact services available may vary depending on the hotel, destination, Travel Provider, booking conditions, and availability.

• Assistance searching for hotel accommodation and available rates
• Assistance comparing hotel or room options
• Hotel reservation and booking assistance
• Assistance with existing reservations
• Assistance requesting booking changes or cancellations
• General information regarding hotel policies, amenities, check-in requirements, and reservation conditions
• Customer support relating to reservations arranged with our assistance
• Other travel-related assistance that may be offered from time to time

Hotelsones operates independently from the hotels and Travel Providers whose accommodation or services may be presented or discussed through our website or reservation assistance services.

When Hotelsones assists you with a reservation involving a third-party hotel or Travel Provider, the accommodation itself is provided by that third party.

The applicable Travel Provider may impose its own terms, including rules concerning:

You are responsible for reviewing the applicable booking conditions before confirming your reservation.

• Check-in and check-out
• Identification requirements
• Minimum guest age
• Deposits
• Incidental charges
• Resort or destination fees
• Parking
• Pets
• Additional guests
• Children
• Smoking
• Accessibility
• Changes
• Cancellations
• No-shows
• Refund eligibility

Hotel prices and availability may change at any time.

A rate displayed on the website, discussed over the phone, or otherwise communicated to you is not guaranteed until the applicable reservation has been successfully processed and confirmed.

Rates may vary based on factors including:

Hotelsones does not guarantee that a particular hotel, room, rate, promotion, amenity, or booking condition will remain available until the booking is confirmed.

• Travel dates
• Room type
• Number and age of guests
• Hotel availability
• Destination
• Taxes and fees
• Cancellation conditions
• Payment terms
• Promotions
• Supplier inventory
• Market demand

The total reservation amount presented during the booking process may include certain applicable taxes and fees.

However, some hotels, destinations, or Travel Providers may impose additional charges that are payable directly at the property and are not collected as part of the reservation.

Examples may include:

Where information concerning these charges is made available to us, we may communicate it to you. However, certain property-level charges are controlled exclusively by the hotel and may change.

Customers should verify any important additional charges with the applicable property.

• Resort fees
• Destination fees
• Tourism or city taxes
• Security deposits
• Incidental deposits
• Parking charges
• Pet fees
• Additional-person charges
• Early check-in or late check-out fees
• Optional services or amenities

A reservation should not be considered confirmed merely because you submitted a booking request or contacted Hotelsones.

Your booking is confirmed only after a valid reservation confirmation has been issued.

You are responsible for reviewing your confirmation promptly and ensuring that all reservation details are correct, including:

If you notice an error, contact Hotelsones as soon as possible.

• Guest name
• Hotel or property
• Destination
• Check-in date
• Check-out date
• Room type
• Number of guests
• Rate
• Cancellation conditions
• Any other material reservation details

You agree to provide complete, current, and accurate information when requesting or making a reservation.

This may include your:

You are responsible for ensuring that the information supplied for all travelers included in your reservation is accurate.

Hotelsones is not responsible for losses, denied check-in, cancellation charges, or other problems resulting from incorrect or incomplete information supplied by the customer.

• Full legal name
• Contact information
• Guest information
• Travel dates
• Payment information
• Other information reasonably necessary to process your reservation

When you provide payment information to Hotelsones or authorize a transaction by telephone, online, or through another approved method, you authorize the applicable charges associated with the reservation and any clearly disclosed service or processing fees.

Depending on the reservation, charges may be processed by Hotelsones, a Travel Provider, a payment processor, the hotel, or another authorized booking supplier.

The name appearing on your card or bank statement may therefore vary depending on the party processing the transaction.

You represent that you are authorized to use the payment method supplied for the transaction.

Hotelsones may charge a service, booking, processing, or assistance fee for certain services.

Any applicable Hotelsones fee should be disclosed to you before the relevant transaction is finalized.

Unless otherwise required by applicable law or expressly stated at the time of purchase, a Hotelsones service or processing fee may be separate from the hotel room rate and may be subject to different refund conditions.

Hotelsones will not intentionally charge an undisclosed service fee.

Cancellation rights and penalties depend on the specific rate and booking conditions associated with your reservation.

Some reservations may allow free cancellation before a specified deadline. Other reservations may be partially refundable, subject to a cancellation penalty, or completely non-refundable.

Before confirming a reservation, customers should carefully review its cancellation conditions.

Submitting a cancellation request to Hotelsones does not automatically mean that the reservation has been cancelled. Cancellation is subject to confirmation by the applicable booking system, hotel, or Travel Provider.

Hotelsones will provide reasonable assistance in submitting eligible cancellation requests but cannot override a Travel Provider's cancellation policy.

Requests to change a reservation, including changes to dates, room types, guest names, occupancy, or other booking details, are subject to availability and the applicable Travel Provider's rules.

A change may result in:

No requested change is guaranteed until it has been confirmed.

• A different room rate
• Additional taxes or fees
• A supplier change fee
• A Hotelsones service fee, where disclosed and applicable
• Loss of the original reservation or rate

Refund eligibility depends on the terms of the applicable reservation.

Where a refund is approved, the amount and processing timeline may depend on the hotel, Travel Provider, payment processor, financial institution, and original payment method.

Hotelsones cannot guarantee the exact date on which an approved refund will appear in your account after it has been submitted for processing.

Any separately charged Hotelsones service fee will be refundable only where required by applicable law or where the terms disclosed at the time of purchase provide for a refund.

Some hotel rates are offered at a lower price in exchange for stricter conditions and may be designated as Non-Refundable, No Changes, or similar.

By confirming such a reservation, you accept the restrictions disclosed for that rate.

Hotelsones may assist you in requesting an exception from a Travel Provider, but we cannot guarantee that an exception, waiver, credit, change, or refund will be approved.

If you fail to arrive at the hotel on the scheduled check-in date without properly cancelling or notifying the relevant property or Travel Provider, the reservation may be treated as a no-show.

A no-show may result in cancellation of the reservation and loss of some or all amounts paid.

If you expect to arrive late, you should contact the hotel or Hotelsones as soon as possible. Hotelsones cannot guarantee that a hotel will hold a room for a late-arriving guest.

Hotels may require guests to present:

Hotelsones does not control hotel check-in requirements.

Customers are responsible for confirming and complying with the property's requirements before arrival.

• Government-issued photo identification
• A credit or debit card
• A security or incidental deposit
• Proof of age
• Other documentation required by the property or local law

Requests such as adjoining rooms, specific floors, bed types, views, accessibility features, early check-in, late check-out, or other preferences may be communicated to the Travel Provider where possible.

Unless expressly confirmed by the hotel or Travel Provider, special requests are not guaranteed.

Hotelsones is not responsible if a hotel is unable to fulfill an unconfirmed special request.

Hotel descriptions, photographs, star ratings, amenities, maps, room descriptions, and other property information may originate from hotels, Travel Providers, booking systems, or other sources.

Hotelsones aims to present useful and accurate information but cannot guarantee that all third-party property information will always be complete, current, or error-free.

Hotels may change amenities, policies, room configurations, renovations, facilities, or services without prior notice to Hotelsones.

If a particular amenity or feature is essential to your stay, you should verify it before completing the reservation.

Certain reservations or services may involve third-party Travel Providers.

Those providers operate independently and may have separate terms, privacy policies, cancellation rules, and service conditions.

Hotelsones is not responsible for the independent acts or omissions of a hotel or Travel Provider, except to the extent responsibility cannot legally be excluded under applicable law.

Although reasonable efforts may be made to maintain accurate information, pricing, availability, or content errors may occasionally occur.

If an obvious or material error affects a reservation, Hotelsones or the applicable Travel Provider may contact you to explain the issue and, where appropriate, offer available alternatives or cancellation.

Hotelsones does not guarantee that an obviously erroneous rate will be honored where doing so is not required by applicable law.

Hotelsones may provide customer assistance through telephone, email, online forms, or other communication channels displayed on our website.

Support representatives may assist with reservation questions and eligible requests, but they cannot override hotel or Travel Provider policies.

For time-sensitive matters, customers should contact us as soon as reasonably possible.

When you call Hotelsones or request telephone assistance, calls may be monitored or recorded where permitted by applicable law for quality assurance, training, fraud prevention, dispute resolution, and customer service purposes.

Where legally required, appropriate notice or consent will be obtained.

By communicating with Hotelsones electronically, you consent to receive transactional communications relating to your inquiry or reservation. These may include:

Marketing communications, where used, will be handled according to applicable law and available opt-out requirements.

• Booking confirmations
• Payment information
• Reservation updates
• Cancellation or change notices
• Customer service responses
• Other communications necessary to provide the requested service

Hotelsones reserves the right to take reasonable measures to verify reservations, payment methods, customer identities, and transaction information.

A reservation may be delayed, declined, or cancelled where permitted by law if we reasonably suspect:

Additional verification may be requested before a transaction is completed.

• Fraud
• Unauthorized payment use
• False information
• Identity misuse
• Abusive booking activity
• Other unlawful activity

If you believe a charge is incorrect, we encourage you to contact Hotelsones promptly so that we can investigate the transaction and attempt to resolve the issue.

Nothing in these Terms limits any lawful right you may have to dispute a transaction with your payment provider.

Knowingly initiating a false or fraudulent payment dispute may result in the reservation being cancelled where legally permitted and may be referred to the appropriate payment provider or authorities.

Customers are responsible for ensuring that they possess all documents and permissions required for their travel.

Depending on the destination, these may include:

Hotelsones does not provide immigration or legal advice and is not responsible for a customer's failure to satisfy applicable travel or entry requirements.

• Valid identification
• Passports
• Visas
• Entry permits
• Health documentation
• Other government-required documentation

Hotelsones will not be responsible for failures or delays caused by circumstances beyond our reasonable control, subject to applicable law.

These may include:

Where such an event affects a reservation, available remedies will generally depend on the applicable hotel or Travel Provider policy and applicable law.

• Severe weather
• Natural disasters
• Government restrictions
• Public health emergencies
• Labor disputes
• Civil disturbances
• Transportation interruptions
• Utility or telecommunications failures
• Internet outages
• Hotel closures
• Supplier system failures
• Other extraordinary events

You may use hotelsones.com only for lawful purposes.

You agree not to:

We may restrict access to the website or services where reasonably necessary to protect our customers, systems, business, or legal rights.

• Use the website for fraudulent or unlawful activity
• Attempt unauthorized access to our systems
• Introduce malicious software or harmful code
• Interfere with the operation or security of the website
• Scrape or systematically extract website content without authorization
• Impersonate another person
• Submit knowingly false information
• Use our services to facilitate fraudulent transactions

Unless otherwise indicated, the original content, branding, website design, text, graphics, and other materials created and owned by Hotelsones are protected by applicable intellectual property laws.

Third-party hotel names, trademarks, images, and other intellectual property belong to their respective owners.

Nothing on the website grants users ownership of Hotelsones or third-party intellectual property.

To the maximum extent permitted by applicable law, Hotelsones provides its website and booking assistance services on an as available basis.

We do not guarantee uninterrupted access to the website or that every piece of information supplied by a third-party Travel Provider will always be complete or error-free.

Nothing in these Terms excludes warranties, consumer protections, or other rights that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, Hotelsones will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from circumstances outside our reasonable control.

Hotelsones is not responsible for the independent acts, omissions, service quality, property conditions, or operational decisions of hotels or other Travel Providers.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any liability that cannot legally be waived.

Personal information collected through Hotelsones is handled in accordance with our Privacy Policy and applicable privacy laws.

Customers should review our Privacy Policy to understand how personal information may be collected, used, stored, disclosed, and protected.

The website may contain links to websites operated by hotels, Travel Providers, payment processors, or other third parties.

Hotelsones does not control those websites and is not responsible for their content, availability, security, or privacy practices.

Accessing a third-party website is subject to that website's own terms and policies.

Hotelsones may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or website.

The revised Terms will be posted on hotelsones.com with an updated Last Updated date.

Changes will apply prospectively as required by applicable law and will not unlawfully remove rights that have already accrued.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

A failure by Hotelsones to enforce a provision of these Terms on one occasion does not constitute a waiver of that provision or any other legal right.

These Terms are governed by the laws applicable to the registered business location of Hotelsones, currently Hong Kong SAR, China, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

Any dispute relating to these Terms or the services provided by Hotelsones will be handled in accordance with applicable law and any dispute-resolution procedure legally applicable to the transaction.

Nothing in this section limits rights or remedies that cannot lawfully be waived.

These Terms, together with our Privacy Policy, applicable booking conditions, and any additional terms clearly disclosed before a transaction, constitute the applicable agreement between you and Hotelsones concerning your use of our services.

If you have questions about these Terms, your reservation, or Hotelsones services, please contact us:

Hotelsones - Independent Hotel Reservation & Booking Assistance Agency

Website: hotelsones.com

Email: info@hotelsones.com

Phone: +1 (866) 315-2463

Business Address: 3806, Central Plaza, 18 Harbour Road, Wan Chai, Hong Kong Island, Hong Kong SAR, China

Important Disclosure: Hotelsones is an independent hotel reservation and booking assistance agency. Hotelsones is not a hotel, hotel chain, or the official website of any hotel brand referenced through its services. Hotel accommodation and related property services are provided by independent hotels and/or third-party Travel Providers and are subject to their applicable terms, availability, and policies.